Delivery: Too Often an Overlooked Piece of the Marketing Package

harlanwestblogphotoBy Harlan West, Design and Marketing Professional with more than 25 years of experience designing materials for major healthcare organizations, municipalities and large corporations.

 

Too often a publication can be beautifully designed and printed but the delivery goes a-rye and makes the project a complete failure. For instance, I once had a client use a very high-end marketing kit for a press conference on delivery-trucka huge federally subsidized underground railroad system.  We designed a beautiful promotional kit for the event. At the event were to be lots of VIPs including U.S. Congressmen, Senators and various other federal, state and local government officials.  All steps were taken to ensure that this was an exquisite piece with optimum print quality, a press check, aqueous coating and a special spot color plate.  No expense was spared and no corners were cut. The piece looked great.

Then came the delivery…

Unfortunately the final delivery was attempted but the driver took a wrong turn and arrived at the venue after the event occurred. Needless to say the client was quite embarrassed due to the actions of one individual in the mix. Luckily we did not hire the printer but had merely provided the names of several good local printers. Nonetheless, everyone looked bad since the end-product was basically rendered useless.

Here’s some very simple suggestions to avoid delivery disaster:

1. Be sure to ask the client, “Is there a hard deadline such as a conference, board meeting or other public gathering?” Always request projects back from a printer at least a day or two before the actual event.  Waiting till the morning of an event for the delivery is just too late.  You don’t want to end up with egg on your face!

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Marketing Lessons to Be Learned from the Government Shutdown

harlanwestblogphotoBy Harlan West, Design and Marketing Professional with more than 25 years of experience designing materials for major healthcare organizations, municipalities and large corporations.

With the government shutdown, we see Republicans and Democrats failing to communicate. Stalemates are no fun and they certainly are unproductive, costly and demoralizing.  shutdownonlyRemember, it is not which party you are in. Rather it is about keeping the party going…

Here’s some helpful tips to make us all better marketing communicators and to keep the party going:

1.  Find a microphone and get on the soapbox. Communication is the key to reaching your clients, target audience, suppliers and employees. Don’t do what Congress did, namely, to stop talking. It’s not a bunch of relatives having a typical family spat! Instead, do the opposite.  Your medium is really the microphone. Use it and blast the message out regularly.  And don’t skip issues of your publications.  It is always best to keep the communication regular and flowing. Turn up the volume; keep it colorful; keep it lively. The tide will eventually turn.

2)  Shake hands with your competition.  Never overlook who may be your future allies or business partners. Putting heads together and cooperating can help you better deal with emerging trends and might be an opportunity for sharing equipment, information, promotions and skills that could benefit both entities.

Quote3)  Find compromise with the client.  Don’t be a prima donna who is married to every word or graphic as if it is a masterpiece. Make the client your partner.  It’s not a game.  It is simply a process to deliver a successful marketing package, newsletter promotion, collateral or advertisement.  There’s no need to feel defeated even if your vision is not brought to life in full regalia. Continue reading

Don’t Make Your Clients Wait

harlanwestblogphotoBy Harlan West, Design and Marketing Professional with 25 years of experience designing materials for major healthcare organizations, municipalities and large corporations.

So much of what we do in today’s fast-paced world involves standing in line and waiting… In every store that I go into, I discover the presence of long lines at the cashier with no one to help you. There’s an important  lesson to be learned here. Building great corporate communications means catering to your clients, not keeping them waiting unnecessarily.  In short, it means giving them the service they deserve.

Stressful people waiting for job interviewAnticipation is not what you want. You want to deliver confidence and trust in your firm so that the client knows what to expect.

A good marketing firm…

1) excels at communication.  It ensures that the client is kept up-to-date on all the latest edits and that concepts are approved at all stages of development. Including the client is as a partner in the decision-making is very critical to the success of the project. The marketing firm should also return all phone calls and e-mails promptly. Staying connected is staying communicated. Never leave your client hanging. If you do, they might hang up!

2) knows how to meet all deadlines.  In advertising land, everything is due yesterday.  But the experienced marketing firm, design group or ad agency should know how to properly plan for the unexpected.  During its 21-year history, our firm has never missed a deadline. Missing a hard deadline is the death knell of any firm. Proper planning and trafficking of all jobs will ensure that all deadlines are met. Continue reading